March 29, 2024
Dear Parents,
ParentSquare (our parent notification system) notified us last night that our families using Yahoo email accounts were having trouble receiving emails sent using ParentSquare.
The affected email addresses would include email accounts yahoo.com, aol.com, and verizon.com.
They are working on a solution, but in the meantime, a solution is to download the “ParentSquare” app to your smartphone device.
Users who enable notifications in the ParentSquare app will be able to receive the same messages that would otherwise be sent via email.
The full explanation from ParentSquare is outlined below.
Jennifer Birdwell
Director of Communications
Livingston Independent School District
jbirdwell@livingstonisd.com
What happened? Earlier this week, users with email accounts managed by Yahoo, including yahoo.com, aol.com, and verizon.com, began experiencing issues receiving emails sent from ParentSquare.
Why did it happen? Yahoo began “deferring” emails sent from ParentSquare, meaning that Yahoo blocked those emails from being delivered. Other email providers, such as Google and Microsoft, have continued delivering ParentSquare emails normally.
What are we doing to resolve the issue? We have been working with Yahoo and our email delivery providers to identify the root cause of the issue. Unfortunately, our providers have not been able to give us much information on the root cause or on how we can work around the issue. We are continuing to escalate the issue to try and get to a resolution as quickly as possible.
We have also canceled all of those “deferred” emails that are pending for Yahoo. This means that they will not send unexpectedly at a later date when the issue is resolved.
What can you do in the meantime? Please encourage your families and staff to install the ParentSquare app on their mobile devices. Users who enable notifications in the ParentSquare app will be able to receive the same messages that would otherwise be sent via email.
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