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Technology FAQ

General questions

The most common cause of this problem stems from logging in that first time when either Google or the Computer forced a password change. Many people make use of the Caps Lock key when they’re typing in our default password and forget to disable it when changing their password.

Please try enabling the Caps Lock key then typing in what you had set your password to when it was changed. If this isn’t effective, then submit a Technology Work Order to have the password reset.

There is an easy fix for this, since each Sharp Copier is its own entity, it needs specific information in order to accomplish the jobs it’s given. So each of the copiers needs to have your user number (9+Employee ID # … ex. 91234) for it to acknowledge that the job is being sent by a valid user.

This is the copier's pop up window requiring access settings.

Simply enter the data in the circled section, and the copier should start working for you.

One last thing to remember, is that each of the Sharp Copiers is campus specfic, so only the personnel on that campus have been placed in the authorized user list. If you’ve changed campuses, then you’re going to need to submit a work order to have your information added to the list (please include your User Number in the work order).

To solve this issue, simply go to the Eduphoria sign in page, enter your email address in the section designated for it, then click on the “Forgot Password” link just below the “Sign In” button. Eduphoria will send an email to the address provided with a temporary password that can be used to sign in for the first time and allow you to change it to something different and easier to remember.

This is actually not uncommon, and is Google’s way of trying to protect the accounts of people who use it. While the body of the email is a canned response that has been set up to be sent automatically, the part that probably got your attention the most is this:

Google's blocked sign in attempt review.

What this means:  Is that somebody tried to sign into your account in an area that Google’s analytics doesn’t find normal. In this example (while a little hard to read), the access attempt happened from West Nusa Tenggara, in Indonesia. Since we’re all residents of the great state of Texis and our most frequent use is here, Google found that strange and refused to let the sign in attempt happen.

The best thing to do if you receive one of these messages is to immediately change your password as it suggests in the email. A good password doesn’t need to contain a lot of complexity. In truth, a passphrase is much better, since the longer a password is, the harder it is for most automated tools to figure out. For example (please do not use this):   if you happen to be a dog lover the simple phrase “I love dogs and hate cats” can be a strong passphrase that’s easy for you to remember. Simply capitalize the first letter then add a couple of numbers or a symbol in place of some of the letters and you now have a strong passphrase that can make life difficult for the people who aim to misbehave.  Ilo<3dogsandh8cats